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Returns

Westend Supplies aims to ensure you are completely satisfied with your purchase. In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact our Customer Service Representatives at: returns@westendmedicalsupply.com.

A service representative will be available to assist you from:

Monday to Friday from 9:00am - 2:00pm PST
Weekends & Holidays "closed"

To expedite your service: please include your order number 

Returns
Return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be able to resell.

Refunds (if applicable)
Once your return is received and inspected, and you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounting@westendmedicalsupply.com.

Shipping

All items are shipped USPS and are shipped prepaid. All orders are processed and shipped as quickly as possible. Usually orders are shipped within two business days of receipt of payment. Many times orders are shipped next business day. However, there are times due to high order volume, when it may take up to 3 business days to ship. 

Please note, that when a customer chooses Express and Expedited, that those express shipping terms apply to the parcel from the time it is shipped, NOT from the time the order is placed. 

Please remember, orders are shipped Monday through Friday only, we do not ship on Saturday, Sunday and recognized holidays. If you order over the weekend, or on a holiday, your order will be shipped the following business day.

For all other orders, you can expect the following shipping times. In addition to the shipping times below, please add 1-2 business days of processing time to all orders.

  • Standard Shipping – 4 to 8 Business Days
  • Expedited - 2 to 5 Business Days
  • Express - 1 to 2 Business day
  • Flat Rate/Free Shipping 7 to 9 Business Days

Transit times are an estimate only and are not considered Guaranteed. Westend Supplies makes no guarantee as to the time a carrier may take once an item is shipped. We are not responsible for any delays or misplacement of parcel due to a carrier's lack of performance.

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