Returns | Refunds

RETURN POLICY: Updated 6-16-2023

We work hard to ensure 100% accuracy and satisfaction of your order.

The following criteria MUST be met for our customers to request a return for a replacement or refund:

1. Quality Issue: Any deficiency in manufacturing that results in the product becoming unusable.

2. Product Recall: Any items that have been recalled by the manufacturer will be accepted if returned by the deadline date on the recall notice.

3. Order Processing Error: Customer received the wrong item(s) and/or quantity of items. This MUST be reported within 5 days of scanned delivery date.

4. Product Damaged In Transit: The damage item(s) MUST be reported within 5 business days of delivery date.

Our returns department evaluates and authorizes product returns.

If authorized, an RMA number will be assigned. Customers are responsible for obtaining a return label from their preferred carrier and returning items within 7 days of receipt of the return label. Once received by our facility, we will process your refund. This can take up to 7 days to appear on your statement depending on your bank.

Shipping fees are NON-REFUNDABLE.

We will NO LONGER accept returns for:

1. Products Incorrectly Ordered: We cannot guarantee product sterility once the item(s) has left our possession and as a result, we cannot resell them to customers in good conscience. Our customer’s safety is our priority! Please check your order BEFORE completing your purchase at check out.

2. Any BOGO (Buy One Get One free) or CLEARANCE item(s): ALL SALES FINAL

3. Any Sexual Health item(s): ALL SALES FINAL

4. Any liquid, cream, or other topically applied item(s): ALL SALES ARE FINAL

5. Dilutants for Reconstitution of Medicines: We cannot guarantee product sterility once the item(s) has left our possession and as a result, we cannot resell them to customers in good conscience. Our customer’s safety is our priority! Please check your order BEFORE completing your purchase at check out.

REFUNDS: Updated 6-16-2023

Refunds are processed within 72 hours and are applied to the method of payment at the time of purchase.